The Information Technology department at Cold Spring Harbor Laboratory, a world renowned biological research center, is looking for a person with exceptional interpersonal and communication skills to join us as a Desktop Support Technician. This is an excellent opportunity for the right candidate to grow and learn.
Responsibilities include but aren’t limited to: - Providing support to end users on a variety of issues and identifying, researching, and resolving technical problems. - Responding to telephone and email requests for technical support and documenting, tracking and monitoring issues for the IT group to ensure a timely resolution - Creating procedural and support specific documentation for the IT group - Maintaining AD accounts, DHCP reservations, user profiles and rights and security - Working under the general supervision of the Desktop Support Manager - Performing additional IT related tasks, as assigned by management.
Education: - Two years of college or equivalent post-high school education or experience. - MSCE or ACTC certifications
Experience: - 2 – 4 years previous experience in customer support, computer operations, desktop support or another related area. - Experience maintaining, analyzing, troubleshooting, and repairing desktop/laptop systems, installing system hardware & software and computer peripherals (printers, scanners, etc.). - Experience writing purchase justifications, making presentations to an internal audience, and interacting positively with management.
Skills: - Strong interpersonal and communication skills - Independent problem-solver, who is self-guided - Strong documentation skills - Capable of training users in common applications and operating system fundamentals - Ability to create computer images, and perform tasks via scripting technology - Capable of software installations through MSI deployment
Knowledge: - Familiar with advanced troubleshooting techniques - In depth knowledge of Active Directory and networking concepts such as TCP/IP, DHCP and DNS - Knowledge of multiple operating systems (Linux, Mac OS, Windows) and commands/utilities available is highly desired
Other: - Motivated to advance in the profession - Stays current with changes in the industry, and their ramifications to the organization
Please apply for the position via the CSHL careers website at:
Position Number: 01321-A We offer a competitive salary and a comprehensive benefits package.
For more information about CSHL, please visit us at www.cshl.edu.
CSHL is an EO/AA Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability or protected veteran status.
VEVRAA Federal Contractor
Internal Number: 01321
About Cold Spring Harbor Laboratory
Since 1890, Cold Spring Harbor Laboratory (CSHL) has been a global leader in research and education. The international scientific community at CSHL provides a unique and stimulating atmosphere for doctoral research?an environment where students, postdoctoral fellows, and faculty work side-by-side. The Watson School of Biological Sciences (WSBS) was founded on the belief that with well thought-out mechanisms, enthusiastic involvement of faculty, and highly motivated students, an innovative curriculum could be provided that would allow students to earn a doctoral degree in a shorter time than in traditional programs without compromising the quality of their training. The curriculum is designed to train students to become scholars and independent thinkers.