Provide technical support and day to day administration for the virtualization and storage environments
Maintain and support backup solutions for virtual and physical systems
Responsibilities include installation, upgrades, system patching, configuration and monitoring of virtualization servers and applications
Work closely with cross-functional departmental teams to provide tier 2 support, fulfill new service requests, resolve incidents and problem cases
Develop and maintain a library of standard operating procedures documentation.
Participate in 24/7 on-call support rotation
Virtualization and Storage Administration (40%)
Install, configure, upgrade and support virtualization systems that support
Maintain security patches, firmware updates and updates on servers
Work within change management processes and with teams and vendors to communicate, coordinate, and implement required changes and upgrades to hyperconverged and virtualization environments
Administer server hardware (chassis management, firmware updates)
Perform administration tasks and troubleshooting related to the virtual and storage Infrastructures
Backup Administration (40%)
Configure, install, and manage backup and archive systems
Administer backup system daily to ensure they are successful and consistent
Work with business and other technical staff to architect backup and recovery strategies to meet RTO/RPO requirements for new and existing systems
Provide documentation for standard operating procedures, failover, and DR testing
Work with customers to educate on self-service restores
Perform regular maintenance for servers, backup software, and storage tools through the installation of software upgrades, patches, and firmware upgrades
System Automation, Research, and Consulting (10%)
Participate in research and development projects within organization to assist in overall improvement and optimization of environment
Interact effectively and courteously with both technical and non-technical users across all levels of organization
Document system design and standard operating procedures and cross train team members
Participation in Team Meeting and Organization Projects (10%)
Participate in team, department, and IT Services staff meetings
Participate in on-call 24/7 support for problem resolution
Prioritize projects and meet deadlines consistently
Other Duties as Assigned.
System Administration â“ Effectively plan, deploy and administer virtualization systems in an enterprise environment
Troubleshooting â“ Strong familiarity with Windows OS, application and hardware troubleshooting.
Hardware â“ Familiarity with current Intel/AMD hardware platforms, Blade and rack server architecture and Blade Centers.
Networking and Storage â“ Understanding of storage and network protocols/concepts (FC, FCoE, iSCSI, NFS, GigE, TCP/IP, UDP, Ether channel and VLAN configurations.)
Documentation â“ Ability to compose thorough and clear documentation on routine tasks, standard operating procedures and other documents beneficial to team members.
Focus â“ Focus on delivering high quality service, needs of the key stakeholders, end-users, service orientation, organizational communications and getting results.
Listening and communications â“ Build partnerships/relationships through listening for understanding. Express oneself effectively in all media, with diplomacy, openness and transparency. Provide specific and appropriate feedback.
Initiative and innovation â“ Pro-active approach and interest in problem solving. Display creative approach to everyday problems, ask good questions, and stimulate ideas. Offer creative ideas for improvements and solutions to problems.
Innovation â“ Keep abreast of IT trends and technologies and build knowledge and technical expertise.
Collaborative â“ Builds effective relationships with others. Works effectively as a member of a department and/or project team. Open to assistance and willingness to assist others. Puts success of team above own interest.
Professional â“ Internalizes and acts on organizational mission and goals. Works effectively across organization and campus community. Active interest in The University and IT in higher education. Takes personal ownership of professional development. Values and respects differences.
Decision making / problem solving â“ Generates pragmatic approaches to addressing issues, challenges, and opportunities. Analyzes problems. Develops and implements effective solutions. Makes sound business decisions in a timely manner.
Teamwork â“ A strong interest in group dynamics and team building.
Ability to track down technical issues and resolve them in a timely manner.
Education, Experience or Certifications:
Bachelorâ™s degree in Science, Technology, Engineering, or Mathematics required.
Licenses and Certifications:
VMware Certified Professional (VCP5 or VCP6) certification or Cloud Design certification a plus
Minimum two years of relevant experience in a large virtualized environment to include virtual networking and storage management required.
Experience monitoring and maintaining enterprise storage systems required.
Experience designing and engineering commercial Cloud environments, architectures, and designs required.
Experience with VMware vCloud Automation Center (VCAC) or VMware vSphere required.
Work experience in large enterprise level virtualized environments required.
Experience as a Windows/Linux System Administrator supporting a large Enterprise with knowledge of Microsoft Active Directory, Windows 2008/2012/2016, Linux/UNIX Operating Systems required.
Experience working with Nutanix Acropolis Hypervisor required.
Scripting experience in Microsoft Powershell, vSphere PowerCLI, and Python required.
Experience in Hyperconverged Infrastructure, VXRAIL and VSAN preferred.
Hands on experience and knowledge in Dell, EMC, VMware, HP, Veeam, AWS preferred.
Technical Knowledge or Skills:
Fundamental knowledge of IT networks, firewalls, router technologies required.
Understanding of IT project management practices and techniques required.
Strong written and oral communication skills required.
Strong interpersonal and communications skills are required, as well as the ability to discuss technical issues with users of varying technical backgrounds.
HP server products to include HP c-Class Blade Systems, Virtual Connect and Virtual Desktop Infrastructure (VDI) are a plus
Knowledge of regulatory compliance hardening policies and procedures is preferred
Working Conditions and Physical Requirements:
Standard office environment
NOTE: When applying all required documents MUST be uploading under the Resume/CV section of the application.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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