Allied Health - Staff/Administrative, Staff/Administrative
RN Care Manager (9138C)
About Berkeley The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date The First Review Date for this job is: 03/08/2019
Departmental Overview UC Berkeley's University Health Services (UHS) is a fully accredited comprehensive university health service providing primary medical care, counseling and psychological services, and innovative health promotion programs for students, faculty and staff. UHS provides on-campus medical care and coordinates supplemental needs for off-campus care through a network of community specialists and hospitals. The Clinical Services Program within the UHS includes urgent care, primary care and specialty clinics, laboratory, pharmacy, physical therapy, radiology, and a major medical insurance plan.
Responsibilities Under the direction of the Clinical Operations Manager, this position has day-to-day responsibility for medical and behavioral health care management in UHS medical clinics. The RN Care Manager works in a highly collaborative way to coordinate consistency and quality of patient care. The RN Care Manager position provides the leadership needed to ensure timely and appropriate coordination of care. This position works closely with the clinic team to establish clinical standards for care management.
General Responsibilities: CLINICAL DUTIES A. Patient Care
Utilizes the nursing process as a frame of reference for practice: has the authority, responsibility and accountability for making consistently sound clinical decisions for complex patient care management specific to nursing assessment, planning, implementation and evaluation through appropriate communication modalities.
Recognizes, interprets and reports abnormal patient findings and determines when patient is at risk or potentially at risk and consults with appropriate care provider, recognize when to escalate to higher level of care
Uses appropriate documentation to reflect nursing assessment, plan, interventions and patient response to care.
Provides patient education about common medical and mental health concerns and available treatment options.
Systematically tracks treatment response and monitors patients for changes in clinical symptoms and treatment side effects or complications.
Supports psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment. Administer intramuscular or subcutaneous injections in accordance with UHS policies/procedures.
If the patient is not participating in treatment, the care manager works with the patient and other clinical staff to identify and address the barriers to treatment adherence.
Identifies and initiates referrals and coordinates available resources among University Health Services, campus and the community.
Plays a lead role in the case management of complex patients within Primary Care, serving as a resource to clinic nurses, clinicians, or other clinical staff. Provides referrals and linkage to UHS, campus, and community resources to assure continuum of care for patients. Maintains resource list/database of important contacts and programs. B. Collaboration
The RN Care Manager, as a member of the health care team, is responsible for supporting and coordinating the mental and physical health care of patients on an assigned patient caseload with the patient's medical providers and, when appropriate, mental health providers.
Works directly with all clinic providers, support staff, other professionals and supervisors to ensure that the patient is receiving all applicable integrated health services required to improve the patient's physical and mental health.
Supports colleagues by offering and accepting assistance, sharing information and services, and utilizing resources effectively.
Prepares difficult or complex cases for review by team members seeking additional expertise (e.g., psychiatry, etc ) as indicated
Participate in regularly scheduled caseload consultation with medical and behavioral health providers. Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan. C. COMMUNICATION
Demonstrates an active investment in organizational and unit goals to improve unit/organization and goals to improve good customer service.
Promotes the development of collaborative relationships with peers and other health professionals by articulating practice issues and communicating through appropriate organizational channels.
Assumes responsibility for obtaining and sharing relevant information to enhance teamwork and the delivery of quality patient care including collaboration in the preparation of patient education materials.
Participates in staff meetings.
Demonstrates concern, courtesy and empathy for the customer.
Assesses learning needs and utilizes principles of teaching and learning in the education of patients and colleagues.
Handles conflict situations appropriately and works towards resolution.
Implements University and UHS policies and procedures to assure a consistently high level of patient care, safety and customer service.
Provides clear communication of plan of intervention for patient.
Assists with monitoring and tracking students as they move through University Health Services and referral to off-campus treatment.
Routinely conveys information from contacts with the patients to the appropriate care providers through the Electronic Medical Records system D. Population Health Duties
Track patient follow up and clinical outcomes using population management tools.
Identify trends within populations and ensure access to needed resources and care
Recognizes and functions as a key member of the health care team - provides clinical leadership as it relates to care management while functioning as a clinical resource.
Supports the evaluation and continuous improvement of the collaborative care model at UHS.
Makes recommendations to the clinical management team and implements decisions
Exhibits behaviors that support high standards for nursing practice, professional accountability and teamwork, and which contribute positively toward unit goals.
Contributes to the improvement of nursing practice.
When assigned, participates in the orientation of new employees and act as preceptor providing comprehensive instruction, training and in depth guidance in a positive manner.
Demonstrates and supports professionalism in nursing practice.
Takes responsibility for own educational needs.
Participates in nursing committees and the development of nursing protocols.
Assists in identifying nursing staff learning needs and issues in nursing practice, and may be asked to prepare materials to share with other nurses.
Actively contributes to Quality Improvement activities.
Facilitates problem solving by the contribution of concerns and/or ideas for improving efficiency and working relations.
Adheres to principles of quality, customer oriented standards.
Demonstrates professionalism, courtesy, and sensitivity in all interactions with patients and staff.
When assigned, actively participates on UHS committees and/or the development of new programs/ideas.
Documents and refers administrative inquiries, patient complaints/concerns to appropriate supervisors.
Knowledgeable of patient rights and responsibilities, rules of confidentiality and patient privacy.
Readily accepts additional responsibility including assisting with the evaluation of unit operation/efficiency.
Maintains patient records appropriately including confidentiality and completeness of notes. This includes written and electronic records.
Knowledgeable of UHS and campus departments, services, locations.
Knowledgeable of operational, administrative, business, and personnel policies.
Maintains detailed knowledge of Clinical Services policies and procedures.
Works collaboratively with University Health Services staff.
Demonstrates flexibility and adaptability as health care practices and related technology change. Others duties as assigned
Minimum of 3 years (5 years preferred) of nursing practice in an outpatient setting.
Working knowledge of common mental health and/or substance use disorders.
Working knowledge of evidence-based psychosocial approaches for common behavioral health concerns, when appropriate (e.g., motivational interviewing, problem-solving treatment, behavioral activation).
Knowledge of psychopharmacology for common mental health disorders.
Knowledge of common health conditions affecting the college-age population.
Demonstrated ability to collaborate and communicate effectively in a team setting.
Ability to maintain effective and professional relationships with patient and other members of the care team.
Demonstrated ability to implement and assist in the development of new or revised clinical and administrative protocols or guidelines.
Strong ability to obtain an adequate history with excellent assessment and communication skills and the ability to recognize deviations from normal findings.
Demonstrated knowledge of and ability to apply principles of triage in outpatient, ambulatory medicine setting.
Proven ability to initially assess laboratory, radiology, and outside test reports and make appropriate and timely consultation with care providers regarding these results.
Ability to document process of care appropriately, concisely, and clearly including patient identifying information, relevant history, assessment, and advice given including the disposition. Proven ability to work under pressure calmly, effectively, and efficiently, coping with variable workloads, intermittent delays and emotionally charged situations.
Must be computer literate; skills must support medical applications (for example, electronic medical records & retrieval, appointment scheduling programs, tracking and screening programs).
Education/Training, Licenses or certifications:
Possession of a valid California Registered Nurse license, graduation from an accredited nursing program and a Diploma or Associate degree with two (2) years of clinical experience; or a Bachelors degree in Nursing with one (1) year of clinical experience; or a Masters degree in Nursing with six (6) months of clinical experience; or an equivalent combination of education and relevant experience.
Certification in Basic Life Support BLS/CPR certificate
Bachelor's degree or higher
Experience working with individuals around whole-person health including behavioral health concerns
Experience working in an outpatient settings, preferably student health
How to Apply Please submit your cover letter and resume as a single attachment when applying.
Employment is contingent on successful completion of: Background Check, Acceptable Medical Evaluation that includes infectious disease surveillance and proof of current required vaccinations or immunity levels, and successful credentials verification (if applicable).
Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Mandated Reporter This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.