Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of the Faculty Practice Plan. The position is located at the Mid Campus Center. This position is for the Medical School Campus.
Functions as primary point person for IT projects for Washington University Clinical Associates (WUCA) primary care practices.� Projects may include transition of WUCA practices onto EPIC; assisting practices with accessing resources for optimization of EPIC; coordinating resources among internal IT departments such as EPIC1, WUIT, FPP, PBS; managing all IT aspects of onboarding of new practices and physicians; determining medical record retention strategy for new practices/acquisitions; escalation and resolution of IT issues as needed.� Works with senior leadership and key stakeholders to manage project, set deadlines, coordinate resources, communicate progress, remove barriers, follow through on tasks and anticipate issues.� Requires customer service orientation, professionalism, proactive approach to problem solving and excellent multi-tasking skills. Position is key member of management team for WUCA and will be part of a growing organization.
PRIMARY DUTIES AND RESPONSIBILITIES:
Functions as a primary resource to and advocate for WUCA physicians, staff and practice managers for coordination of IT resources, resolution of IT issues and implementation of IT projects.� Problem solves and implements solutions in partnership with WUSM resources, FPP staff and WUCA practices.
Manages high priority IT projects for new and existing WUCA practices: identifies key issues, researches proposed solutions, identifies resources needed, seeks approval from senior leadership for funding,� pulls together and leads project team, confers with organizational resources to remove barriers, and manages overall scope and timeline.
Maintains strong relationships with sponsors and stakeholders to produce collaboration and communication by utilizing project management and organizational skills to ensure successful completion of projects: creates and updates project workplans, prepares project status reports, manages budget and expenses, schedules and facilitates meetings, prepares minutes and follows up on action items, etc.
Serves as point person for WUCA practices and physicians for coordinating access to resources for optimization of EPIC. Coordinates requests for WUCAT resources, provides guidance on EPIC training requirements, follows up on high priority service ticket items as needed.
Assists FPP staff with implementation of organization-wide IT initiatives impacting WUCA practices: e.g. direct scheduling, MyChart implementation, desktop support transitions, EPIC upgrade issues, etc.
Assesses current and future state customer needs and priorities by maintaining open communication directly with customers.
Graduation from a college or university plus a minimum of 2 years of experience in a related field; additional project management experience in the field of work may be substituted for the required education
Bachelor’s degree and 5 years’ experience preferred.
Knowledge of clinical workflow and EPIC preferred.
Candidate must possess patience, excellent listening skills, professionalism, and empathy; must have ability to assess specific needs of the customer and be able to communicate these to relevant IT resources.
Excellent verbal and communication skills and ability to interact professionally with a diverse group: executives, managers, subject matter experts, programmers, physicians, etc.
Familiarity with EPIC and various software platforms utilized in healthcare.
Applicant Special Instructions:
Normal office environment with ability to prioritize multiple tasks. Will require occasional travel across St. Louis region to various WUCA practice locations. May require early or late meetings due to physician availability. Occasional meetings across WUMC campus.
The hiring range for this position is $63,586 - $82,701 annually.
-Retirement Savings Plan -22 vacation days -8 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Med School HR website (medschoolhr.wustl.edu)
Internal Applicant Instruction:
This position is grade G13.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.