Job Title: Assistant Ombudsperson for Students and Post Docs (7390U) #26106
Job ID: 26106
Location: Main Campus-Berkeley
Full/Part Time: Full-Time
Department Student Affairs Immed Off
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date
The First Review Date for this job is: December 24, 2018 For full consideration please submit materials by January 25, 2019
The mission of the Ombuds Office for Students and Postdoctoral Appointees is to provide an informal dispute resolution process in which the Ombudsperson advocates for fairness, justice, respect for differences, and reasonable solutions to student and postdoctoral issues and concerns. The Ombuds Office also serves as an alert mechanism for systemic change on campus.
OVERVIEW: Serves as initial, and sometimes sole, contact for undergraduate and graduate students, postdoctoral appointees, as well as faculty and staff seeking assistance from the Ombuds Office for Students and Postdoctoral Appointees. Visitors may also include alumni, prospective students, parents, Extension students, visiting students, and others. Assesses callers' situations and needs and either prepares the caller for in-office appointments with the Director (or sometimes with themself) by helping them organize their thoughts, or, independently, provides sufficient guidance at the time of contact to make an in-office appointment unnecessary. Provides analytical and programmatic input, identifying and analyzing problem trends and organizational issues brought to the office. Represents department on committees and makes regular presentations publicizing the office. Prepares and delivers workshops and trainings related to conflict resolution independently or in conjunction with the Director. Independently responsible for all administrative and business functions for this small unit, such as purchasing and budget oversight.
Provide impartial, informal, independent and confidential conflict resolution services on cases of moderate complexity. Utilizing conflict resolution and mediation techniques and skills, independently works with individuals to present a range of options to resolve conflict by candidly discussing problems and issues and assisting the person to analyze options.
As the first point of contact for the Office of Student Ombuds, the Assistant Ombudsperson intakes information regarding the nature of the call and assesses needs of the visitor.
Develop recommendations for management regarding problem patterns or visitor conflict issues that may require higher-level intervention and/or affect departmental policy and procedure.
Solely responsible for all administrative and business functions for small independent ombuds department, i.e., purchasing, budget oversight, scheduling, and fulfilling campus compliance requirements.
Administrative responsibilities include: data gathering and analysis (including collecting and analyzing significant data for reporting student trends and making recommendations for systemic/organizational changes), responsible for report writing, internal analysis of office resources, outreach, inventory control.
Prepare and deliver presentations and trainings on topics related to conflict resolution including communication, receiving and giving feedback, mediation, intercultural conflict styles, etc.
3+years experience with either ombuds or student development, conflict resolution, mediation or facilitation.
Thorough understanding of conflict resolution and mediation techniques and principles.
Full understanding of the role of the Student Ombuds Office and Ombuds Office professionals.
Ability to research and interpret campus resources, infrastructure, policies and procedures.
Knowledge of applicable laws, rules, regulations and/or policies and procedures.
Ability to use discretion in determining appropriate action in a variety of situations involving people seeking help with conflict.
Significant conflict resolution and assessment skills, including risk mitigation as necessary.
Strong interpersonal communication skills to deal effectively with a broad and diverse range of people in a complex, multi-layered organization, including effective listening, empathy, sensitivity, and discernment skills.
Strong problem-solving skills, including skill in independently determining root causes of problems, and skill in offering options and ideas for resolving conflict.
Skill to collect, organize and analyze relevant statistical data.
Significant presentation skills.
Knowledge of and ability to adhere to ombuds standards of practice and ethics.
Demonstrated experience with administrative tasks and conducting outreach and creating training materials.
Bachelors degree in related area and/or equivalent experience/training.
Demonstrated experience working with Excel and Database Management Software.
Experience and/or knowledge around generating reports.
Course: Foundations of Organizational Ombuds Practice offered by the International Ombudsman Association) or equivalent;
Essentials of Mediation course or equivalent
Masters Degree in Related Field and/or equivalent experience/training.
Salary & Benefits
Salary is commensurate with experience. Hiring range is $75,000-$90,000 For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.