Student Success System Analyst 4330BR University Advising Office Provost
Professional Area: Employment Category: Parttime Staff Job Function:Wage Band: 116H
Department/College Description The University Advising Office leads RITs undergraduate academic advising program and strategic student success initiatives to consistently support students academic success, persistence towards educational and career goals, and on-time graduation.
Detailed Job Description This part-time position (20 hours per week) is designed to assist the University Advising Office with the continued refinement and configuration of technology and software used for student success initiatives, including Hobsons' Starfish Retention Solutions modules: Starfish Early Alert and Starfish Connect. Starfish Early Alert is a web-based tool that allows an instructor to communicate via an academic alert directly with a student when they are concerned about their course progress and/or want to share feedback. Starfish Connect is a web-based scheduling tool for students and advisors.
This position will work closely with the associate director of the University Advising Office.
Document current and future administrative processes related to student success software to ensure business continuity
Prepare and maintain software administrator guide for the University Advising office (UAO) team
Document technical and end-user processes for reference/training
Continuously refine and develop training materials and methods for faculty and advisors (presentations, web documents, videos, live demos, etc.) and related communications
Maintain the RIT Starfish site with time-sensitive updates and user step-by-step guides
Investigate, troubleshoot and prepare individual responses to help questions and issues from RIT users
Assist with marketing and promotional materials for end users
Prepare communications for campus community related to systems upgrades, outages, etc.
Configure and maintain components of the Starfish system
Update and configure Starfish as charged by associate director, including building new roles, academic terms, progress surveys, and other system components
Test new functionality in multiple environments
Review vendor communications regarding upcoming enhancements and assist associate director to prepare
Maintain templates for system communications to instructors, advisors, and students (reminders, alert notifications, meeting notifications)
Communicate with software vendor to report issues
Required Minimum Qualifications
Associates degree or equivalent experience
Collaborative team player with the desire and ability to interact positively and build working relationships with individuals across campus
Excellent customer service skills, including responding effectively via phone, email, and in person
Excellent written and verbal communication skills, including the ability to proactively communicate and advocate in order to continuously improve the system
Excellent organizational skills and attention to detail
Experience with Microsoft Office tools, especially Excel & Outlook
Willingness to continually learn new technologies and processes
Commitment to maintaining confidentiality of student records and University data
Motivated self-starter & independent worker who is able to carry out multiple tasks and meet deadlines
Earned Bachelors degree
Knowledge of best practices in student retention; early alert systems and their impact on student success and retention; academic advising
Knowledge and experience with student success software and/or database technology including: PeopleSoft Campus Solutions, Starfish, Drupal, SQL, and HTML
Experience sharing information across multiple constituencies and the ability to train a variety of system users
The ideal candidate for this position will be experienced with technology and databases, and also eager to be part of student success and graduation initiatives at RIT.
Required Application Documents Cover Letter, Curriculum Vitae or Resume
How to Apply In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number. The direct link to this posting can be found here: https://sjobs.brassring.com/
Additional Details The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities.RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, and you wish to discuss potential accommodations related to your application for employment at RIT, please contact the Human Resources office at 585-475-2424 or email your request to Careers@rit.edu.
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the Great Colleges to Work For. RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
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THE UNIVERSITY AND ROCHESTER COMMUNITY:
RIT is a national leader in professional and career-oriented education. Talented, ambitious, and creative students of all cultures and backgrounds from all 50 states and more than 100 countries have chosen to attend RIT. Founded in 1829, Rochester Institute of Technology is a privately endowed, coeducational university with nine colleges emphasizing career education and experiential learning. With approximately 15,000 undergraduates and 2,900 graduate students, RIT is one of the largest private universities in the nation. RIT offers a rich array of degree programs in engineering, science, business, and the arts, and is home to the National Technical Institute for the Deaf. RIT has been honored by The Chronicle of Higher Education as one of the “Great Colleges to Work For” for four years. RIT is responsive to the needs of dual-career couples by our membership in the Upstate NY HERC.
Rochester, situated between Lake Ontario and the Finger Lakes region, is the 79th largest city in the United States and the third largest metropolitan area in New York State. The Greater Rochester region, which is home to over one million people, is rich in cul...tural and ethnic diversity, with a population comprised of approximately 16% African and Latin Americans and another 7% of international origin. It is also home to the largest deaf community per capita in the U.S. Rochester ranks 3rd among the best metropolitan regions for “raising a family" by Forbes Magazine; 6th among 379 metropolitan areas as “Best Places to Live in America” by Places Rated Almanac; 1st in Expansion Management Magazine’s ranking of metropolitan areas having the best “quality of life in the nation”; and is among Essence Magazine’s “Top 10 Cities for Black Families.”