Job Summary/Basic Function: Position Summary: Provides leadership for the client computing services team responsible for providing IT customers with client computing equipment and support. Implements technologies and practices to continuously improve the effectiveness and efficiency of service delivery. Promotes standardization and adoption of best practices for managing client computing across the university using persuasive influence and collaborative relationships. Organizes and coordinates the activities associated with installation, deployment, upgrade and maintenance of software, hardware and network facilities relating to the desktop environment. Determines customer needs and incorporates them into the design and overall plan for desktop support.
Duties and Responsibilities:
Oversee and coordinate the daily activities of the client computing services team.
Establish priorities and set direction to meet both short and long term goals.
Establish, monitor and analyze performance metrics for evaluation of service delivery
Establish university policies for managing client computing
Establish and maintain client computing standards including integration with procurement processes
Establish standardized processes and tools for managing client computing assets.
Establish and maintain positive working relationships with distributed academic technicians to support collaborative work assignments and increase standardization.
Collaborate with Service Desk manager to enhance desktop support capabilities at first point of contact.
Define, organize and provide technical leadership for client computing related projects
Support client computing requirements for IT departmental projects
Evaluate and recommend client computing solutions to enhance user productivity
Recruit, hire, evaluate and develop staff to ensure efficient operations.
Performs other related duties as assigned.
Minimum Qualifications: Knowledge and Technical Skills required: Advanced knowledge of Windows based computer hardware and software Extensive knowledge of using and supporting desktop operating systems, including Windows and Mac OS, mobile operating systems, and a wide variety of software applications, including Microsoft Office. Experience with enterprise endpoint management and deployment solutions, such as Dell KACE, Microsoft SCCM, IBM Endpoint Manager, CFEngine, LANDesk, Altiris etc. Strong leadership skills with a proven track record of building and leading strong teams that provide responsive and successful IT solutions. Direct relevant supervisory experience in technical support field to provide technical expertise. Ability to effectively manage multiple, competing, high-priority projects. Excellent written and verbal communication skills with the ability to author policies, procedures, and proposals. Independent problem-solving and decision-making, self-direction, and ability to manage a complex workload. Ability to provide excellent customer service, and work collaboratively and effectively with peers.
Education and Experience: Bachelors degree in technology, business, or other related field Ten years experience in an information technology field with demonstrable experience in successfully managing and providing end-user services. Five years leadership and supervisory experience Three years experience with enterprise endpoint management solutions, such as KACE, Microsoft SCCM, IBM Endpoint Manager, CFEngine, LANDesk, Altiris etc. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Preferred Qualifications: Preferred Qualifications: MSCE certification ITIL certification HDI Desktop Support Manager certification Experience scripting or programing in at least one language Experience in the use of Microsoft Active Directory including group and object management, policy tasks, access control and authorization.
Security Sensitive Statement: This position is security-sensitive and thereby subject to the provisions of the Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information.
Lamar University is an affirmative action/equal opportunity employer. It is the policy of Lamar University not to discriminate on the basis of non-relevant criteria including, but not limited to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or veteran status in its educational programs, activities, admissions or employment practices.
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Home to more than 14,000 students, Lamar University is one of the fastest growing universities in Texas and is a member of The Texas State University System. LU offers more than 100 programs of study leading to bachelor’s, master’s and doctoral degrees. The 270-acre campus in Beaumont is about 90 miles east of Houston and about 25 miles west of Louisiana