The Library Assistant I – Circulation performs the majority of the public services aspects of the Circulation Desk and Department. Provides student, faculty and community patron assistance, including responding to in-person, telephone and other inquiries. Collects fines and/or negotiates acceptable resolutions. Conducts stacks maintenance including shifting and arranging of library materials. Performs patron registration and data entry. Conducts basic troubleshooting of photocopier and microform machines. Directs duties of student employees. Opens and/or closes building. Performs additional duties as assigned to support the library.
Experience working in a library setting or high level of costumer services experience, preferably academic.
Excellent communication skills to assist library patrons.
Excellent interpersonal and customer service skills to interact with diverse individuals and groups at all organizational levels from inside and outside of the university.
Solid problem-solving skills with the ability to negotiate and resolve disputes.
Strong commitment to customer service and teamwork.
Ability to use photocopier machine and learn basic troubleshooting skills for those machines.
Technical skills to learn and use enterprise systems and departmental tools.
Possess strong organizational skills with the ability to carry out prioritized multiple projects with supervisors input.
Ability to work in a self-directed manner with prescribed duties, make appropriate decisions based on sound judgment, policy and guidelines.
Confidentiality of student records is maintained and FERPA training completed every two years.
Skill to perform arithmetic calculations, such as addition, subtraction, multiplication and division
Ability to understand, discuss, and apply policies and procedures as directed.
Ability to open/close building.
Knowledge of Sierra functions and processes.
Knowledge of standard automated library systems.
Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.
The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening, and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.
Internal Number: 17482
About Chapman University
Chapman University is one of California's oldest and most respected private universities, offering distinguished undergraduate and graduate degrees in the context of a liberal arts and sciences university. For more than 150 years, Chapman University has served as a symbol of educational access and excellence in the state of California. Founded as Hesperian College in 1861 in Woodland, California by members of the Christian Church (Disciples of Christ), we admitted men and women and people of color from our earliest days. Endowed by the Valencia orange magnate Charles Clarke Chapman, the institution changed its name to Chapman College in 1934, and by 1954 had moved to the former campus of Orange Union High School in Orange, California. The college again extended higher educational access when it began offering classes to military personnel at El Toro Marine Base.In 1965, Chapman took undergraduate education to the high seas when it began running World Campus Afloat, the program that would eventually become Semester at Sea, a tradition that continues at Chapman through our world-wide study abroad programs.Since our founding, Chapman has grown into a highly regarded university that at...tracts high-achieving undergraduate and graduate students from all over the United States, and more than 60 nations around the world.Our mission statement: To provide personalized education of distinction that leads to inquiring, ethical and productive lives as global citizens.