A Communications Officer receives messages via telephone, TTY, radio, or fax and transmits the information to the appropriate resources. Related clerical work will also be assigned. The Communications Officer works independently in accordance with established guidelines.
Responsibilities include, but are not limited to, the following:
Receives calls of routine and emergency natures from students, staff, and others with accuracy, speed, and confidence. Gathers sufficient information to assure an appropriate response.
Monitors College video surveillance systems, emergency telephone lines and fire/intrusion/panic alarms.
Exercises sound judgment to evaluate each situations circumstance and prioritize the need for immediate or emergency service.
Dispatches the assistance of appropriate services such as public safety, facilities management or other departmental personnel; or local, state, or federal public safety or health organizations. Determines the level of response which may be necessary.
Maintains a log of daily calls, completes related reports, and performs other general office work. Cleans and maintains the equipment and work area.
Operates a two-way communication system.
Processes and maintains transportation fleet requests, usage records, and parking registrations.
Performs other duties as assigned.
Department: Public Safety
A high school diploma is required.
Excellent communication skills including the ability to speak clearly and listen effectively are essential.
Must be able to work independently and work well with others.
Must be able to remain calm, act quickly, and exercise good judgment in emergency situations.
Familiarity with two-way radios, data entry, and related communications experience is essential.
Prior knowledge of emergency practices and procedures is preferred.
Must be able to multi-task and be computer literate.
Must be dependable and be available for additional coverage with limited notice. In the event of an emergency situation, may be required to remain at the communications desk past usual work shift.
Internal Number: 4715
About Dickinson College
Known for its innovative curriculum, Dickinson is a highly selective, private liberal-arts college. One of the nation's oldest colleges, and named in honor of a signer of the U.S. Constitution, Dickinson became the first college chartered in the newly recognized United States in September 1783. As of 2017, Dickinson has just over 800 full-time employees - administrators, faculty and staff - and its 104-acre campus is populated by students from 42 U.S. states and territories and 44 foreign countries. More than half of students study abroad through the school's 35 programs in 25 countries on six continents, mainly in noncapital cities. Dickinson is known for its sustainability initiatives and is continually recognized by such groups as the Princeton Review (Green Honor Roll), the Association for the Advancement of Sustainability in Higher Education (AASHE; Gold rating) and Sierra magazine ("Cool School" and one of America's greenest colleges). Dickinson's stunning campus - featuring beautiful landscaping and buildings made of limestone from Dickinson's own quarry - is located in the heart of the historic central Pennsylvania town of Carlisle, a key marker in Civil War activity. Found...ed in 1751, Carlisle is a cosmopolitan town of 20,000 people, nestled between mountains that have long been a destination for outdoor enthusiasts. The Appalachian Trail and several mountain lakes are within easy reach of the campus, as is Hershey Park and historic Gettysburg.The town is a transportation hub linked by highway, rail and air to prominent East Coast cities, with driving times that make these cities readily accessible: Harrisburg, 20 minutes; Gettysburg, 30 minutes; Baltimore, 90 minutes; Washington, D.C., two hours; Philadelphia, two hours; New York, three hours; Pittsburgh, four hours. Dickinson takes pride in its campus wellness and professional development programs, offering an array of opportunities to faculty and staff through its Holistic Health Incentive program. In 2014, the American Heart Association (AHA) recognized Dickinson as a gold-level Fit-Friendly Worksite, a national award that acknowledges the college's commitment to a vibrant wellness culture on campus. Dickinson offers a competitive benefits package and retirement plan, plus tuition remission and tuition assistance incentives. The college is committed to building a representative and diverse faculty, administrative staff and student body. We encourage applications from all qualified persons.