The Workday Helpdesk Coordinator is a full time position dedicated to MyDay to ensure campus utilization, operational effectiveness and ongoing change management and support of the Finance Workday system. Reporting to the Senior Director, Workday Solutions Group (WSG), the coordinator is responsible for developing and delivering communication and training materials and coordinating and providing post-implementation support for MyDay.
Serve as Finance post-implementation support point person by monitoring Cherwell system acting as Level 1 support, responding and escalating tickets, emails, phone calls, troubleshoot and investigate anomalies as needed. oPrepare and update reporting related to existing tickets, with issue category, functional area, priority and other ticket details.
Develop, provide and coordinate on-going training for power users, self-service materials for University community and Finance internal users. Materials may include:
Internal Number: 14570
About The New School
The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.