The Student Services Advisor will manage a caseload of students, providing academic, social and personal support to our students.
Essential Duties and Responsibilities:
work as a hands-on educational planner, academic advisor, mentor and coach to a caseload of students - instilling a sense of excitement regarding student success, retention, and graduation
assist students with the challenges balancing academic life with external commitments and situations that may interfere with their ability to be successful students
promote academic success by continually monitoring student progress throughout the semester
work with students and faculty to ensure that individual advisees are engaged with the College and are maintaining satisfactory academic progress
assist students through the registration and re-enrollment process each semester ensuring that they are working to resolve any holds on their accounts, including, but not limited to student accounts, financial aid, immunizations, admissions, and registration holds
assist with new student enrollment and recruitment activities including; but not limited to, placement testing, open houses, orientation, FAFASA Day’s, etc.
keep current on all aspects of academic programs, academic support services, student information system procedures, enrollment processes and procedures, College policies, mission and philosophy
serve on college-wide committees
review policies/procedures and recommend changes with the goal of improving the student experience
complete other duties and assignments as directed
Knowledge, Skills and Abilities:
be a highly-motivated self-starter with the ability to work in a fast paced environment
the ability to multi-task, while paying special attention to detail
ability to collaborate with academic departments in managing all aspects of advising
knowledge of the college enrollment process including applying for federal financial aid
knowledge of Microsoft Office, student information systems, database administration, and internet/email platforms
excellent oral and written communication skills and strong presentation skills
demonstrated ability to develop interpersonal and organizational relationships
Education and Experience Requirements:
Master’s degree from an accredited institution is required
a minimum of two years of experience employed in an advising or guidance capacity is required
experience working with and a demonstrated sensitivity to understanding the needs and concerns of a diverse student population, many of whom are first generation college students, is essential to the incumbent's success
experience working with students in a higher education setting preferred
Our historic campus in Statesville with its stately buildings and downtown location is complemented by our growing and thriving campus in Mooresville. Each campus offers incredible opportunities for academic, professional and personal growth.
The College offers a variety of curriculum and continuing education course offerings. You will find everything from Agribusiness Technology to the Fine Arts. There are few community colleges that offer such a strong variety of options for students. At one moment you may be standing on the stage in Shearer Hall where you can be trained in world class musical performance accompanied by one of our Steinway and Sons Grand Piano and a pipe organ; the next moment you may be across campus standing in our Advanced Integrated Machining lab gaining valuable knowledge in advanced manufacturing skills. Then again you could be in Mooresville taking courses in our Computer Technology Integration program or on Front Street working on our Urban Farm.
Our Continuing Education division offers basic skills training for those who may need to refresh and refine their educational skills. Our occupational extension programs offer courses tailored to individu...al needs and our ability to respond to workforce and industry needs through training is world class.
Mitchell Community College’s instructional philosophy is based on Contextual Teaching and Learning. Simply stated, we recognize that there should be a porous boundary between what is taught in the classroom and what is going on in the world around us. We strive to make the learning opportunities that we provide relevant to all students.
All of the work that we do for our students and the community is based upon our Foundational Competencies. These include our Mission, Purpose, Beliefs and Statements of Integrity. We demonstrate these through the programs that we offer, our partnerships with the community, industry and educational organizations, the relevant use of technology and innovative thinking.