Posting Summary: The University of Virginia department of Information Technology Services seeks a system administrator/Local Support Partner (LSP) to join our team. This position will provide comprehensive end user support, entail project management duties, and provide technical support expertise to for Information Technology Services and its customers. The LSP will analyze, define, test, troubleshoot, implement hardware and software technologies and communicate to units supported by the ITS Desktop Support department as well as other assigned organizations within UVa while balancing industry best practices, security policy compliance, and costs. The LSP will support desktop, network, shared server services, and manage infrastructure organization & configuration for the enterprise. Additionally they will serve as 3rd level support for client based Oracle & PeopleSoft issues for specified UVa departments and affiliates. This role will entail high levels of project planning, management, and organization, and scheduling.
Required Minimum Level of Education: *Degree or Equivalent Experience Required
Required Specific Degree/Training: Bachelor's degree or equivalent experience, training and education in a related field.
Preferred Minimum Level of Education: *Degree or Equivalent Experience Preferred
Preferred Specific Degree/Training: Bachelor's degree in related IT discipline.
Required Minimum Level of Experience: Considerable - 4 to 7 years
Required Specific Experience: Experience with desktop management via enterprise class tools.
Preferred Minimum Level of Experience: Considerable - 4 to 7 years
Preferred Specific Experience: 2 years "level 3" helpdesk role. Experience in supporting high level Executive/Senior Management a plus.
Preferred License or Certification: LSP Pro certification preferred.
Required Knowledge, Skills and Abilities: Expert level ability in the installation and support of the most common business application (Acrobat DC, Flash, Jave Runtime Environment, MS IE 11, MS Office suites 2016/Office 365, MS Exchange, Oracle client 11, Firefox ESR, Safari, Chrome, OSX. Strong understanding of security principles, concepts and best operating procedures. Applicant must have through knowledge and understanding of HD encryption technologies, Antivirus suites (Symantec Endpoint & MS System Center 2012 Endpoint Protection).
Preferred Knowledge, Skills and Abilities: Experience developing, deploying and supporting VM desktops and infrastructure (VMware, Hyper-V, MS Terminal Services) along with virtualization of applications (VMWare ThinApp,). Use and management of IDFinder clients, Carbon Black Protection,
Required Computer Applications: Expert level knowledge and support of Windows and Apple OS's (XP, Win7, Win8, OSX 10.6-10.8)
Preferred Computer Applications: Experience with MDT v8450, SCCM 1710 and other tools sets for the rapid installation of OS, hardware imaging, deployment, software installation and patching of Windows 10 machines.
Internal Number: 353_83773
About University of Virginia
Founded by Thomas Jefferson, the University of Virginia opened in 1825 as the nation's first public university. A longstanding dedication to preeminence in both scholarship and teaching; top ranking in global satisfaction, collegiality and work/family issues on the COACHE survey of early career faculty; a commitment to excellence that is integrally connected with diversity and a broad array of benefits make the University of Virginia a prime choice for both faculty and staff. The University of Virginia is located in the small cosmopolitan city of Charlottesville near the Blue Ridge Mountains, 70 miles from Richmond and 110 miles from Washington, D.C. The University of Virginia remains the No. 2 best public university in the 2013 edition of the U.S. News and World Report rankings. In the 14 years since U.S. News began ranking public universities as a separate category, U.Va. has ranked either No. 1 or No. 2. U.Va. continues to rank in the Top 25 among the best of all national universities, public and private.